Delivery Information

What are the delivery costs and options?

We do everything we can to make sure your order is delivered on time and in plain packaging. Playaway uses a variety of postal and courier services to ensure smooth delivery.

Orders on Air Mail and Airsure Tracked services placed before 6:30pm CET Monday to Friday are dispatched the same day. Air Mail and Airsure Tracked orders placed before 1pm on Saturday are dispatched on the same day. If you are in France or Germany, please place your order before 3:30 p.m Monday to Friday for same-day dispatch.

Delivery to Your Door...

We have a tracked delivery option for most EU countries. For more information, check your country in the drop-down list further below. If you have opted for tracked delivery, we will send you an email with the tracking details when your item is dispatched.

Free delivery available on most services!

Our low prices give amazing value and there is regularly a free delivery option. Our free delivery option is available to UK and Ireland resident addresses only. 

Playaway delivery costs and options: Ireland




Free if you spend

Priority Mail Ireland

3 - 5 Working days



Royal Mail UK

3-5 Working days



We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside.

Choosing Delivery Options

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option.

Orders placed for delivery to countries not listed will be cancelled and payment refunded.

Looking for international delivery costs? Use our Country Selector

What if you're out when your order arrives?

If you're out when the parcel arrives, your post person or courier will leave a card telling you where you to pick up your discreetly packaged order

If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.

If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

Deliveries by courier - Fastways / Hermes

Couriers are unable to deliver parcels to PO Box addresses. Parcels require a signature on delivery. If you have any questions, please contact Customer Care.

What if your order doesn't arrive when you expect?

If your delivery is overdue, please contact us.

If you order products from our site for delivery to one of the above international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.